Emily Claire accepts returns or exchanges on regularly priced items within 30 days of purchase. To be eligible for a return or exchange, the jewelry must be returned unworn and in original condition. The customer is responsible for the return shipping cost. Emily Claire is not responsible for loss or damages incurred from shipping of returned products.
Upon receipt of the returned merchandise, we will issue your credit or refund. Refund is based on the original form of payment. Shipping is nonrefundable.
Custom and personalized orders are not eligible for return or exchange.
To initiate a return, please email email@example.com. We reserve the right to refuse items that are returned without prior notice or in a condition unacceptable for resale.
Claims of errors or jewelry defects must be made within 10 business days of receiving your order. Please email firstname.lastname@example.org to obtain a claim authorization number.
Please note that any pieces purchased at a reduced sale price are final sale.
We offer repair services, so please reach out and we can help! We will discuss your issue, figure out a path forward, and let you know if any charges may apply. Email to inquire about a repair email@example.com.
Please note that only Emily Claire Jewelry is eligible for our repair services. We do not repair the work of other jewelers.
Each Emily Claire piece is handmade to order. Once your payment has been processed, your order will ship within 7-10 business days. Any changes in lead time will be communicated to the you as soon as possible.
If you need your purchase to be delivered by a specific time, please note that on your order. We will do our best to accommodate you!
All domestic orders are shipped USPS. Emily Claire is not responsible for lost or damaged packages. All shipping fees are nonrefundable.
Your country may charge additional customs duty and/or import taxes, which are the sole responsibility of the customer/recipient. Emily Claire is not responsible for paying for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country.
Any orders refused for lack of payment that are returned to us will be refunded, less the shipping costs. For more information about your country's policies on imports and potential duty fees, please visit your country's customs website.
Emily Claire accepts payments online via credit card at the time of order. All orders will be filled after the payment has been processed.